[] Kare Anderson’s Model for Conflict Resolution []

Source: Anderson, Kare. (1999). Resolving Conflict Sooner. Freedom, California: The Crossing Press.

Step 1: Know yourself and focus on what is most important to you. Identify the best outcome you hope to attain, your goal, and the minimum acceptable outcome you’ll accept. What will the result look like? How does it relate to my bottom line? How will it make me feel? Would the solution bring you closer to other person?

Step 2: Probe for others’ needs. Don’t assume what the other person wants. Take time to validate your assumptions before acting on them. Give allowance for the other’s lack of self-awareness. Use it to anticipate trouble and skirt it. Anticipate how he reacts to your actions when you meet him to resolve the conflict. Speak in a manner that the other person feels comfortable to you. Look for sources of fear and anger.

Step 3: Invest time to build trust. Show that you are really listening. Acknowledge differences and seek suggestions on how to move towards a mutually agreeable solution. Spend more time to get to know him. Practise smiling and watch your body language. Ask important question and for advise so as to find out exactly WHAT HE WANTS, HOW HE FEELS. LISTEN to show respect and that he is being heard. Control your negative emotions.

Step 4: Address the other person’s interest first. If you have ideas that are close to his ideas, desires and value, spell them out clearly. Explain the benefits to him; demonstrate how they relate to your benefits. Begin with positive points, move on to negative news and end on a positive note. Providing more options will help you to move towards agreement. Stay flexible. Don’t argue if you are not prepared. Acknowledge but need not agree.